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Payment
Get help with payment

Payment is taken during the checkout process when you complete your order. The order number on the confirmation screen indicates that your payment has been successfully processed.

We accept payments through bank transfer, and e-wallets such as OVO, GoPay, and Dana. All information submitted to our servers is encrypted, ensuring your payment details are kept safe and secure.

If you're experiencing technical issues with our website, please reach out to us through our support portal, or contact us toll-free at +62 853 6283 1043, or email us at support@qaznetic.com.

If you have paying users or are developing any SaaS products, you will need an Extended License. A separate license is required for each product, and you'll receive free lifetime updates as well.

No, this is not a subscription-based item. Payment is one-time only and does not automatically renew.
Cancellation & Return
Get help with cancellations or refunds for digital products

Purchases of digital products, including courses, cannot be cancelled once payment has been made.

If you experience any issues with the product, please contact our support team for assistance.

Refunds for digital products are only granted in specific circumstances, such as if the product was not as described or technical issues prevented access. Please reach out to our support team for more information.

You can view the status of your refund request by visiting the Orders section in your account.

Select Refund Status for updates.

My Orders
Check the status of your digital product purchases.

Once your payment is processed, you will receive an order confirmation email. If you do not receive the email within 24 hours, please check your spam folder.

You can also log into your account to view your purchase history. If you have any issues, please contact our support team.

If your promotion code is not working, please contact our support team for assistance at +62 853 6283 1043.

Log into your account and go to “Transactions” to track your purchases.

If you made the purchase as a guest, you can track it by entering your order number and email address here.

Product & Services
Information about our digital products and services.

Yes, we will send you an email as soon as your course or digital product is available. This email will include all necessary access details.

We ensure that our digital products meet high-quality standards. If you encounter any issues, please contact our support team for assistance.

Yes, you can upgrade or extend your course access by purchasing additional packages or plans. Visit our course upgrade section here for more information.
Question?

You still have a question?

If you can't find question in our FAQ, you can contact us. We'll answer you shortly!

+62 853 6283 1043

We are always happy to help

support@qaznetic.com

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